Frequently Asked Questions
Purchasing
Where can I order your donuts?
You can order our donuts:
1) Online at our Shop. We do UK-Wide delivery via Royal Mail and we post donuts to your door.
2) In-person, at our market stalls in London. You can find our locations on our socials @hopstopdonuts.
When will my online order arrive?
Typically, orders made by Wednesday 5PM will be made and shipped on Thursday. We ship with Royal Mail Tracked 24 so that your order arrives on Friday.
Please check our Shop and socials for our next delivery date. We announce every week.
Where do you deliver to?
We deliver our donuts with Royal Mail, which posts nationwide to every address across the United Kingdom, including Northern Ireland, Scotland, Wales, and England.
Production
Are your donuts really gluten-free?
Yes. Our gluten-free flour blend is rigorously tested (ELISA, R5 Mendez method) with gluten under 5 ppm procedure for cereals containing gluten.
Ingredients that are produced in facilities that handle gluten have been specifically tested for cereals containing gluten, with results below the Limit of Detection (LOD 0.000).
Our production equipment is dedicated to only making and frying our gluten-free donut mix.
What top 14 allergens are in your donuts?
Our gluten-free donut flour blend contains soya and sulphites.
The other products used in our production space are toppings. We operate segregation controls to prevent cross-contamination.
Our toppings are labelled with the following allergens: egg, milk, tree nuts (hazelnuts), soya and sulphites.
What oil do you fry your donuts in?
Our donuts are cooked in Vegetable Oil, which is a blend of palm oil, sunflower oil, rapeseed oil.
Ingredients
What is your ingredient list?
Tapioca Starch, Sugar, Maize Starch, Soya Flour, Vegetable Oil, Raising Agents(450, 500, 575), Thickeners(464,461,412,415), Sodium Aluminium Phosphate, Salt, Flavour, Spice, Emulsifier(471), Dextrose.
Nutrition Information
Nutritional Information (per 40g Donut):
Energy 928 kJ / 222 kcal (2g Protein, 10.14g Fat – 1.28g Saturated Fat, 31.64g Carbohydrate – 10g Sugar, 310.4mg Sodium).
Can I order without cinnamon?
Yes, you can. We can skip tossing the donut in the cinnamon-sugar mix after it has been fried; however please note there is a hint of ground cinnamon in the base flour mix. Please let us know if you would like to skip the cinnamon-sugar step.
Is it Halal?
Yes, all ingredients used are Halal-Certified.
Consumption
How do I reheat the donuts?
If you're looking to indulge in that hot, fluffy cinnamon sugar joy, here's how to reheat your donuts at home!
From ambient: Pop them in the microwave or airfryer for 10-20s
From frozen: Pop them in the microwave for 30s or airfryer for 4-5 mins
How do I freeze the donuts?
Storage on Arrival
To enjoy your donuts at their very best, we recommend one of the following:
- Keep at room temperature and consume within 24 hours, reheated
- Immediately freeze the donuts (pop them into a ziplock bag), for up to 6 weeks, and reheat at your convenience
Do not refrigerate the donuts - it dries them out.
How many donuts is too many?
The limit does not exist.
(Fiona has up to 6 in one sitting)